{
  "SchemaVersion": 5,
  "Name": "Canned Replies",
  "OverlayBackgroundColor": "#101820",
  "ButtonOverlayOpacity": 1.0,
  "ButtonSpacing": 10,
  "ButtonSize": 100,
  "LayoutRows": 3,
  "LayoutColumns": 5,
  "StickyNotesVisible": false,
  "QuickTextCollections": [
    { "Id": "col-support", "Name": "Support" }
  ],
  "ActiveQuickTextCollectionId": "col-support",
  "QuickTextCategories": [
    { "Id": "cat-greet", "Name": "Openers" },
    { "Id": "cat-answer", "Name": "Common answers" },
    { "Id": "cat-close", "Name": "Closers" }
  ],
  "ActiveQuickTextCategoryId": "cat-greet",
  "QuickTextItems": [
    { "CategoryIds": ["cat-greet"], "CollectionIds": ["col-support"], "Text": "Hi, thanks for reaching out — happy to help with this." },
    { "CategoryIds": ["cat-greet"], "CollectionIds": ["col-support"], "Text": "Thanks for the details. Let me take a look and get back to you shortly." },
    { "CategoryIds": ["cat-answer"], "CollectionIds": ["col-support"], "Text": "Could you send a screenshot of the error and the exact steps that lead to it?" },
    { "CategoryIds": ["cat-answer"], "CollectionIds": ["col-support"], "Text": "This is usually fixed by restarting the app and trying again. Does that help?" },
    { "CategoryIds": ["cat-answer"], "CollectionIds": ["col-support"], "Text": "I've escalated this to the team and will update you as soon as I hear back." },
    { "CategoryIds": ["cat-close"], "CollectionIds": ["col-support"], "Text": "Glad that worked! Let me know if anything else comes up." },
    { "CategoryIds": ["cat-close"], "CollectionIds": ["col-support"], "Text": "I'll go ahead and close this for now — feel free to reply to reopen it anytime." }
  ],
  "QuickTextActionSteps": [
    { "Type": "TextInput", "Text": "", "TextMode": "PasteFromClipboard", "PressEnterAfter": false }
  ],
  "FormTemplates": [
    {
      "Id": "form-reply",
      "Name": "Structured reply",
      "OutputTemplate": "Hi {name},\n\n{opening}\n\n{body}\n\nBest regards,\n{agent}\nTicket #{ticket}",
      "ShowCopyButton": true,
      "Fields": [
        { "Key": "name", "Label": "Customer name", "Type": "Text", "IsRequired": true, "RememberHistory": true },
        {
          "Key": "opening",
          "Label": "Opening",
          "Type": "Choice",
          "Options": [
            { "Label": "Thanks for reaching out", "Text": "Thanks for reaching out, and sorry for the trouble." },
            { "Label": "Following up", "Text": "Following up on your earlier message." },
            { "Label": "Good news", "Text": "Good news — we have an update for you." }
          ]
        },
        { "Key": "body", "Label": "Body", "Type": "Text", "IsMultiline": true, "IsRequired": true },
        { "Key": "agent", "Label": "Your name", "Type": "Text", "RememberHistory": true, "SharedSuggestionKey": "agentname" }
      ],
      "Counters": [
        { "Name": "ticket", "NextValue": 1, "PadWidth": 4 }
      ],
      "ActionSteps": []
    }
  ],
  "FormsPanelVisible": true,
  "Pages": [
    {
      "Id": "page-main",
      "Name": "Replies",
      "Rows": 3,
      "Columns": 5,
      "Buttons": []
    }
  ],
  "NotePages": [
    {
      "Id": "notes-1",
      "Name": "Notes",
      "StickyNotes": []
    }
  ]
}